📞 7428256363✉ support@smallpocket.in
This Refund Policy outlines the conditions under which refunds may be applicable for services provided by SmallPocket.
Last updated: January 2025
At SmallPocket (operated by Mirpur Microfinance Federation), we are committed to providing transparent and fair lending services. This Refund Policy outlines the conditions under which refunds may be applicable.
The processing fee charged at the time of loan disbursement is non-refundable once the loan amount has been disbursed to your registered bank account. If the loan is not disbursed due to a failure on our part, the processing fee, if collected, will be refunded in full within 7 working days.
If you have made an excess payment towards your loan repayment due to a technical error or duplicate transaction, SmallPocket will initiate a refund of the excess amount within 7–10 working days upon verification of the payment.
In the event of pre-closure of your loan, interest will be charged only for the actual number of days the loan was outstanding. Any amount paid in excess of the outstanding principal and accrued interest will be refunded to your registered bank account within 7 working days.
In case of a failed payment transaction where the amount has been debited from your account but not credited to your loan account, please contact us within 48 hours. We will investigate and process the refund within 5–7 working days.
To request a refund, please contact us at:
Please provide your registered mobile number, loan account number, and details of the transaction for which you are seeking a refund.
Mirpur Microfinance Federation
B-09, Lower Ground Floor, ITL Twin Tower, Netaji Subhash Place, Pitampura, Delhi – 110034
GSTIN: 07AAKCM6648M1ZR
Email: support@smallpocket.in
